Shearwater Marine Services has a well respected background supporting marine based infrastructure projects. Our company has recognised pedigree from underwater inspection, maintenance and repair contracts to large scale, high profile, marine construction and diving projects.
We have high customer retention and an excellent reputation for providing invaluable and professional assistance to construction industries, renewable energy providers, defence, local government agencies, utilities providers, ports and harbour authorities, consultant engineering firms and shipping and ferry companies.
The Entry-Level IT Support Technician will provide first-line technical support to employees across the organisation. This role is ideal for someone who is passionate about technology, eager to learn, and ready to build a career in IT. The successful candidate will assist in troubleshooting hardware, software, and network issues while ensuring that IT systems run smoothly to support the company’s engineering and business operations.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems and standard software applications.
• Assist with account setup, password resets, and basic user administration in Active Directory, Microsoft 365, and other systems.
• Support engineering-specific applications (e.g., CAD, project management tools) under guidance from senior IT staff.
• Escalate complex issues to higher-level IT staff as necessary.
• Maintain accurate documentation of support requests, solutions, and system configurations.
• Provide basic training and support to staff on IT tools, security awareness, and best practices.
• Assist with routine IT maintenance tasks, including updates, backups, and asset management.
• Strong interest in pursuing a career in IT support.
• Basic knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications.
• Familiarity with networking concepts (TCP/IP, Wi-Fi, VPN, DNS, DHCP) is a plus.
• Strong critical thinking skills with diligence.
• Effective communication and interpersonal skills with a customer-focused attitude.
• Ability to prioritise tasks and work both independently and in a team environment.
• A University degree is not required for this role. For the right candidate, we are open to supporting further education or IT certifications to help you grow in your career.
• Competitive salary and benefits package.
• Opportunities for professional growth and training (certifications, workshops, mentorship).
• Support for ongoing education and certification for the right candidate.
• A supportive environment where you will gain hands-on experience in IT systems that directly support engineering projects.
• Exposure to a broad range of IT technologies and systems.
Shearwater Marine Services are a diving and marine engineering contractor based on the Cowal Peninsula, on Scotland’s west coast.
Contains public sector information licensed under the Open Government Licence v3.0.
Shearwater Marine Services Limited
Sandbank Business Park
Dunoon
PA23 8PB
Registered in Scotland: SC137036
+44 (0) 1369 705 949
info@shearwatermarine.co.uk